At Gacelas, we take pride in delivering your jewelry quickly, securely, and beautifully packaged — anywhere within the United States. Below you’ll find details about handling times, shipping options, carriers, tracking, and delivery expectations.

Delivery Overview

DestinationHandling TimeTransit TimeEstimated Delivery
U.S. – In-Stock Jewelry1–3 business days4–12 business days5–15 business days
U.S. – Made-to-Order Items*3–5 business days4–12 business days7–17 business days

*Made-to-order pieces include custom sizing or engraving.

Business days: Monday–Friday (excluding U.S. federal holidays)

Processing & Handling

  • Orders placed before 2:00 PM MT process the same business day.
  • Orders placed after 2:00 PM MT, on weekends, or holidays process the next business day.
  • Custom or engraved jewelry may require an additional 2–4 business days for handling.

Transit & Carriers

  • All U.S. orders ship via USPS, UPS, or FedEx with tracking.
  • Delivery times vary based on destination, carrier, and seasonal volume.
  • Multi-item orders may arrive in separate packages.

Tracking Your Order

  • You’ll receive a shipping confirmation email with tracking details once your order ships.
  • Tracking numbers typically activate within 24–48 hours after carrier pickup.

Shipping Costs

  • Free Standard Shipping on all U.S. orders.
  • Expedited options (2-Day or Overnight) may be available at checkout.

Signature & Insurance

  • Orders over $500 are shipped insured and may require an adult signature upon delivery.
  • To avoid delays, please provide a secure delivery address (e.g., workplace) if you will be unavailable at home.

Address Changes

  • For security reasons, we cannot reroute orders after checkout.
  • If an incorrect address is provided and the package is returned, we will refund the order minus return shipping fees once it’s received back.

Refused or Returned Shipments

  • Refused deliveries will incur return shipping and any associated carrier fees deducted from the refund.
  • To avoid delays, please contact us before refusing any delivery.

Delivery Issues (Lost, Damaged, or Missing Items)

  • Report lost or damaged shipments within 48 hours of the carrier’s delivery scan and keep all packaging for claim purposes.
  • Report missing items within 30 days of delivery with your order number; we’ll reship the item or issue a refund if it’s out of stock.

Contact Information

Store Name: Gacelas
Address: 1312 17th Street, Denver, CO 80202, USA
Email: info@gacelas.com
Phone: +1 (720) 989-1170

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (MT)
We aim to respond to all payment-related inquiries within 1–2 business days.