At Gacelas, we take pride in delivering your jewelry quickly, securely, and beautifully packaged — anywhere within the United States. Below you’ll find details about handling times, shipping options, carriers, tracking, and delivery expectations.
Delivery Overview
| Destination | Handling Time | Transit Time | Estimated Delivery |
|---|---|---|---|
| U.S. – In-Stock Jewelry | 1–3 business days | 4–12 business days | 5–15 business days |
| U.S. – Made-to-Order Items* | 3–5 business days | 4–12 business days | 7–17 business days |
*Made-to-order pieces include custom sizing or engraving.
Business days: Monday–Friday (excluding U.S. federal holidays)
Processing & Handling
- Orders placed before 2:00 PM MT process the same business day.
- Orders placed after 2:00 PM MT, on weekends, or holidays process the next business day.
- Custom or engraved jewelry may require an additional 2–4 business days for handling.
Transit & Carriers
- All U.S. orders ship via USPS, UPS, or FedEx with tracking.
- Delivery times vary based on destination, carrier, and seasonal volume.
- Multi-item orders may arrive in separate packages.
Tracking Your Order
- You’ll receive a shipping confirmation email with tracking details once your order ships.
- Tracking numbers typically activate within 24–48 hours after carrier pickup.
Shipping Costs
- Free Standard Shipping on all U.S. orders.
- Expedited options (2-Day or Overnight) may be available at checkout.
Signature & Insurance
- Orders over $500 are shipped insured and may require an adult signature upon delivery.
- To avoid delays, please provide a secure delivery address (e.g., workplace) if you will be unavailable at home.
Address Changes
- For security reasons, we cannot reroute orders after checkout.
- If an incorrect address is provided and the package is returned, we will refund the order minus return shipping fees once it’s received back.
Refused or Returned Shipments
- Refused deliveries will incur return shipping and any associated carrier fees deducted from the refund.
- To avoid delays, please contact us before refusing any delivery.
Delivery Issues (Lost, Damaged, or Missing Items)
- Report lost or damaged shipments within 48 hours of the carrier’s delivery scan and keep all packaging for claim purposes.
- Report missing items within 30 days of delivery with your order number; we’ll reship the item or issue a refund if it’s out of stock.
Contact Information
Store Name: Gacelas
Address: 1312 17th Street, Denver, CO 80202, USA
Email: info@gacelas.com
Phone: +1 (720) 989-1170
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (MT)
We aim to respond to all payment-related inquiries within 1–2 business days.
