1. What materials are used in your jewelry?
Our pieces are crafted from high-quality materials including sterling silver, gold-plated brass, and carefully selected gemstones. Each product page lists the exact materials used so you know precisely what you’re purchasing.
2. Is your jewelry hypoallergenic?
Most of our pieces are hypoallergenic and nickel-free. For sensitive skin, we recommend checking the material details on each product page or contacting us before purchasing.
3. Do you offer a warranty?
Yes. All Gacelas jewelry includes a one-year limited warranty covering manufacturing defects under normal use. If an issue arises, please contact us at info@gacelas.com with your order number and clear photos of the item.
4. What is your return policy?
We offer a 30-day return policy on eligible items. Jewelry must be unworn, in its original packaging, and in resellable condition. Customized or engraved pieces are non-returnable unless defective. Please visit our Returns & Refunds Policy for full details.
5. How long does shipping take?
Orders within the United States typically arrive within 5–15 business days, depending on product availability and destination. You’ll receive a tracking number via email once your order ships.
6. Do you ship internationally?
At this time, we primarily ship within the United States.
If you’d like to place an international order, please contact info@gacelas.com for availability and a custom shipping quote.
7. How do I track my order?
You’ll receive a shipping confirmation email with a tracking number once your order is on its way. Tracking information usually updates within 24–48 hours after carrier pickup.
8. How should I care for my jewelry?
To keep your pieces looking their best:
- Avoid contact with water, perfume, and harsh chemicals.
- Store in a soft pouch or jewelry box when not in use.
- Clean gently with a soft, lint-free cloth.
9. Can I exchange an item?
Yes. Exchanges are available for items of equal or greater value within 30 days of delivery, provided the jewelry is unworn and in original packaging. Contact our support team to start an exchange.
10. Do you offer gift packaging?
Yes! Every Gacelas order is thoughtfully packaged in our signature box or pouch, making it perfect for gifting. A gift receipt can be included upon request.
11. Do you offer custom or engraved pieces?
Some of our designs can be personalized or engraved. Please check the product description or contact us at info@gacelas.com for customization options.
12. How do I contact customer support?
You can reach us at info@gacelas.com or by phone at +1 (720) 989-1170, Monday–Friday, 9:00 AM – 5:00 PM (MT).
We aim to respond within 1–2 business days.
13. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Klarna/Afterpay (where available).
All payments are securely processed in USD at checkout.
14. Is my payment information secure?
Absolutely. Gacelas uses SSL encryption and trusted payment gateways to protect your payment details. We never store credit card information on our servers.